At J.D. Solis we are proud of our products, and that is why we offer a “no quibble” returns policy. If you are unhappy with your purchase then simply return it in its original and unworn condition within 14 days of receipt. We will then either send out replacement goods or refund you the purchase price.
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until they are received by us. We strongly recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. If the item was faulty when you received it, please notify us within 14 days of receipt.
When returning any goods to J.D. Solis you must complete the return form to include in the goods you are returning:
• Provide the name of the item you are returning
• Provide the reason for returning the item
• Indicate if you would rather exchange the goods or receive a refund. Note: all refunds will be made directly to the debit/credit card originally used.
• Provide the preferred delivery address for your exchange.
In order to make a return or exchange, we need to receive the goods back to our offices in there original condition – so please ensure that all good are packaged securely, and again we strongly recommend you use a recorder or signed for delivery service.
When the goods are from outside the UK/EU/EEA Please mark them ‘returned goods’.
We are unable to accept any returns on products that have been worn and are not in there original condition.
Refunds and Exchanges can only be accepted within 14 days of delivery. Returns after this time may be accepted, however, this is at the discretion of J.D. Solis, and may only be refunded as store credit.
The cost of returning the goods to J.D. Solis is the responsibility of the customer.
If you have any queries or questions about how to return goods to us, please e-mail the team at firstname.lastname@example.org.
Unit 25, Chantry Road
Woburn Road Industrial Estate
Bedford MK42 7SY