Returns

How do I return something?

Please post products back within 14 days to: Polo Collections, Duhova 7 , Ricany 25101 Czech Republic

Along with your return, please enclose your proof of purchase, reason for return and your return address and contact details should this be different to the information on your proof of purchase. Where possible, please return your product in its original packaging.

How do I get a refund?

We are only able to refund your item if it is returned to us with all of its original packaging within 2 weeks of your receiving it. We can issue credit notes if the time extends beyond this.

Can I return a personalised product?

Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Any errors in personalisation details on your part will be your responsibility and the personalised product cannot be returned to pampeano for a refund. If personalised products are faulty, we will of course meet our obligations under the Consumer Guarantees Act to provide a remedy.

Who pays the shipping cost on returns?

We’re very sorry that returns are not free-post; offering this would mean higher prices and we prefer to offer you universally, unbeatable value.

I need to talk to someone?

Please call us on +420602188918 or email us at customer.services@polocollections.com or fill out the form on our contact us page and someone from our customer service team will get back to you within one working day.

What is the policy for defective/broken products?

In the highly unlikely event of a problem, please contact pampeano for more information and to arrange repair if under 12 months old.

What if I buy the wrong size? Can I exchange the item?

Definitely, don’t worry. Just send it back to us; provided it is in an unused condition we will exchange it for another size and/ or design. If your belt has been personalised, please remit $25 to our bank account and send the belt back so that we may put the personalisation on another belt.

Please don’t forget to enclose your name and address and telephone number so that we know where to send the item back to and can call you in case of any queries.

The address to send the item back to is:

Polo Collections/Gill Polo s.r.o.

Duhova 7

Ricany

25101 Czech Republic

Can I exchange if buying as a gift?

Of course. If you have bought a product such as a polo belt as a gift and it is the wrong size or they would prefer a different design, then provided that the product is in an unused condition just post it back to us with your name, address, telephone number and details of the item you would like to swap it for.